Returns & Refund Policy

At Fo√ne…tic √Ēng…lish, we strive to ensure that you are completely satisfied with your purchase. This Returns & Refund Policy outlines your rights and our obligations regarding refunds, returns, and exchanges.

Physical Products

If you have purchased physical goods (e.g., books, printed materials), the following conditions apply:

  • Returns Eligibility
  • Items must be returned within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase is required (order number, invoice, or receipt).
  • Return Process
  • We will provide return instructions and a shipping address.
  • You are responsible for return shipping costs unless the item was defective or incorrect.
  • Refunds
  • Once your return is received and inspected, we will notify you.
  • If approved, your refund will be processed to the original payment method within 5–10 business days.

Digital Products (e.g., downloads, subscriptions)

Because of the nature of digital products, we typically do not offer refunds once the content has been accessed or downloaded.

  • We may use your personal information to:
  • If you were unable to access the content due to a technical issue on our end, or
  • If the product was not as described, and you contact us within 7 days of purchase,

Then we will review your case and may issue a partial or full refund at our discretion.

Exchanges

We only replace physical items if they are defective or damaged. If you need to exchange a product, please email us at support@foneticenglish.com with a photo and description of the issue.

Contact Us

If you have any questions about your order or this policy, please contact:

Fonetic English Support Team